As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
FAQs
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. (excluding pre-orders)
Once your parcel is on the move, you’ll receive a tracking number via email so you can follow your swimwear’s journey.
Standard Delivery within Australia usually takes 5–7 business days, international delivery may take up to 10-20 business days. Once dispatched, we are not responsible for carrier delays or damage
International Orders !!
Taxes & Duties
International orders may be subject to import taxes, customs duties, and VAT (where applicable). These charges are determined by your country's customs authority and may be collected upon delivery.
USA orders: Duties and taxes are included in your order total (DDP), so no additional import charges should be due upon delivery.
- Please note we do not currently offer returns or exchanges on international orders !!
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to make changes. Please contact us ASAP using our contact form or email us at info@lalaswim.com.au
How do I care for my swimwear?
Rinse in cold water after use, hand wash with mild detergent, and lay flat to dry out of direct sunlight. Avoid harsh chemicals and rough surfaces.
How do I know what size to order?
Most of our pieces run true to size, but some styles may have unique fits. Fit notes are included in the product descriptions, or you can refer to the size guide at the bottom of this page!
Please note that due to manufacturing variations, the fit of each collection may differ slightly. These variations are not considered faults.
*Please refer to the product description for notes on how each style fits, as sizing may vary slightly between pieces.
Is your swimwear sustainable?
Yes! We are committed to sustainability by using recycled fabrics, eco-friendly BeaverPack packaging, and small-batch production to reduce waste.
Fabric composition
Our bikinis are made from 80% recycled polyamide (nylon) and 20% spandex
Our loungewear is made with 100% cotton <3
Still need help?
No worries, we’ve got you!
If your question wasn’t answered above or you need a little extra support, reach out to us anytime at info@lalaswim.com.au or fill out our contact form.
returns policy
Return Eligibility
- We accept returns within 10 days of receiving your order.
- Returns and exchanges are offered for Australia and New Zealand orders only. Unfortunately, as we are a small business, we are unable to accept returns or exchanges on other international orders at the moment.
Items must be:
Unworn and unwashed with all original tags and hygiene liners attached. Free of makeup, deodorant marks, or perfume scents
Discounted items are final and cannot be returned or exchanged. This includes SALE items & and any discounted item using a code from 10% or more
We are not able to take responsibility for items that are lost or damaged during the return process.
To ensure your parcel arrives safely, please make sure it is sent with a tracking number
Returns that do not include a clear order number, name or contact information may not be identifiable and therefore cannot be refunded.
Due to hygiene reasons, we cannot accept returns or exchanges on bikini bottoms (including one piece swimsuits). We kindly ask that you try on our swim shorts while wearing suitable undergarments.
Thank you for your understanding <3
Faulty Items
If your item arrives damaged or faulty, please contact us at info@lalaswim.com.au within 10 days of receiving your parcel. Once approved, we’ll refund or replace it as soon as possible.
Exchanges
Need a different size or style? We’re happy to help!
Just make sure:
- The item is unworn, with tags and hygiene sticker still attached
- You contact us within 10 days of receiving your order
- we do not accept exchanges for bikini bottoms due to hygiene reasons
- Please note that exchanges are subject to stock availability. If your requested size is not available, we will be unable to process an exchange.
- Returns and exchanges are offered for Australia and New Zealand orders only. Unfortunately, we are unable to accept returns or exchanges on other international orders.
- Discounted items are final and cannot be returned or exchanged.
This includes SALE items & and any discounted item using a code from 10% or more - for exchanges, return shipping is at the customers expense and we can cover shipping of the new item :)
We'll walk you through the exchange process!
Return shipping
Return shipping is at the customer’s expense. We suggest using a tracked service to make sure your swimwear arrives back to us safely.
Non-returnable items
We’re all about hygiene and fairness, so we can't accept returns or exchanges if:
- Tags or hygiene liners are removed
- Bikini bottoms
- The item has been worn or washed
- The product was marked as final sale or used a discount code of 10% or more