FAQs
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. (excluding pre-orders) Once your parcel is on the move, you’ll receive a tracking number via email so you can follow your swimwear’s journey. Delivery within Australia usually takes 2–7 business days. Once dispatched, we are not responsible for carrier delays or damage
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to make changes. Please contact us ASAP using our contact form or email us at info@lalaswim.com.au
How do I care for my swimwear?
Rinse in cold water after use, hand wash with mild detergent, and lay flat to dry out of direct sunlight. Avoid harsh chemicals and rough surfaces.
Is your swimwear sustainable?
Yes! We are committed to sustainability by using recycled fabrics, eco-friendly BeaverPack packaging, and small-batch production to reduce waste.
How do I know what size to order?
Most of our pieces run true to size, but some styles may have unique fits. Fit notes are included in the product descriptions, or you can refer to the size guide at the bottom of this page!
Please note that due to manufacturing variations, the fit of each collection may differ slightly. These variations are not considered faults.
*Please refer to the product description for notes on how each style fits, as sizing may vary slightly between pieces.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
International Orders !!
- All prices and shipping rates are listed in AUD.
- Duties, taxes and tariffs are the responsibility of the customer and are calculated at checkout
- Please note we do not currently offer returns or exchanges on international orders. (exc. NZ)
Fabric composition
Our bikinis are made from 80% recycled polyamide (nylon) and 20% spandex
Our loungewear is made with 100% cotton <3
Still need help?
No worries, we’ve got you!
If your question wasn’t answered above or you need a little extra support, reach out to us anytime at info@lalaswim.com.au or fill out our contact form.
returns policy
Return Eligibility
- We accept returns within 10 days of receiving your order.
- Returns and exchanges are offered for Australia and New Zealand orders only. Unfortunately, we are unable to accept returns or exchanges on other international orders.
Items must be:
Unworn and unwashed with all original tags and hygiene liners attached. Free of makeup, deodorant marks, or perfume scents
Discounted items are final and cannot be returned or exchanged. This includes SALE items & and any discounted item using a code from 10% or more
We are not able to take responsibility for items that are lost or damaged during the return process.
To ensure your parcel arrives safely, please make sure it is sent with a tracking number
Returns that do not include a clear order number, name or contact information may not be identifiable and therefore cannot be refunded.
Due to hygiene reasons, we cannot accept returns or exchanges on bikini bottoms. We kindly ask that you try on our swim shorts while wearing suitable undergarments
Faulty Items
If your item arrives damaged or faulty, please contact us at info@lalaswim.com.au within 10 days of receiving your parcel. Once approved, we’ll refund or replace it as soon as possible.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.